FAQs

Can I contact you directly?

Yes!

Send us an email outlining your needs and timeframe. We will get back to you with availability, pricing and file transfer details.

Can I send you my audio files first?

No - please Contact Us First

Before you send your multi-track files, please first contact us outlining your needs and any references so we’re all on the same page. Our goal is to give your song the best possible mix and mastering for radio and streaming platforms. Mixing and mastering are creative processes in themselves and we all need to be on the same page before we begin.

How should I prepare my audio files?

Preparing Your Mix

After sending your initial email and we are on the same page creatively, please provide us with 24bit .WAV or .AIFF files (44.1kHz / 48kHz / 88.2kHz or 96kHz). Each individual track file should be bounced from bar one beat one, to the end of the song. They all need to be the same length, sample rate and bit depth.

Please make sure all tracks are clearly named and that you turn OFF “normalise” if your DAW has that option for bouncing.

Please also make note of the tempo and the key of the song.

Send this information with any notes along with your audio files.

What about effects?

Production and Mixing Effects

We work in Pro Tools HDX so please supply audio multi-track files dry, without reverb or effects, especially on drums and vocals. However, if you feel that a specific effect processing or creative element (filter sweeps, delays, autotune etc.) is a key part of the sound, then please provide these along with a clearly labelled ‘dry safety’ version of the track.

Sorry, but we cannot accept DAW sessions.

(i.e. Logic, ProTools, Ableton, FL Studio etc)

How do I send the audio files?

Upload Link

After your initial email, we will send you an upload link for your files via email. Please make sure they are all in one clearly labelled folder (Artist_SongName_Key_Tempo).

Please remember to make note of the tempo and the key of the song.

Can I send midi files or virtual instruments?

MIDI

Please print any midi or virtual instruments - we work only with audio files.

Can I have revisions to the mastered track?

Revisions - Mastering

Our aim is to give you the absolute best version the first time. But, should you need it, revisions can be done for mastering.

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